Help center
Table of Contents
Still have questions?
General
How quickly can I expect my order to arrive?
We understand how important timely delivery is for your business. That’s why we ensure that most orders are shipped within 3-7 days after you confirm your order. Our efficient production process ensures you receive your products as quickly as possible.
Are your products environmentally friendly?
Yes, all of our products are CE- and ROHS-certified, which means they are made with materials that are safe for both people and the environment. We care about your safety and the impact our products have on the planet.
How secure are your RFID and Bluetooth locks?
Our locks are designed with the highest level of security in mind. Each lock undergoes hundreds of tests to ensure durability and reliability, and our RFID and Bluetooth technologies use encrypted communication for safe and secure access control.
Can I integrate your locks with my existing system?
Yes, our locks and access control systems are designed to seamlessly integrate with your current systems. Whether you’re upgrading or installing from scratch, we work with you to ensure compatibility and ease of use.
Service
Do you offer customization services?
Absolutely! We offer OEM/ODM services tailored to your needs. Whether you need custom logos, packaging, manuals, or software, we’re here to provide you with fully customized lock and access control solutions that match your brand and requirements.
What type of warranty do you provide?
We stand behind the quality of our products. That’s why we offer a 3-year warranty on all our locks and access control systems. Plus, for every order, you receive 1% free spare parts to ensure smooth operations.
What kind of support can I expect after purchase?
We are here for you 24/7. Our technical support team is available to assist you at any time, whether you need help with installation, system integration, or troubleshooting. You’ll also have access to video tutorials and detailed product guides.
Do you provide installation services?
While we don’t provide on-site installation, we offer detailed installation guides and video tutorials to make the process simple and hassle-free for you. And if you need further assistance, our support team is just a call or message away.
Payment
What payment methods do you accept?
For your convenience, we accept a range of payment methods, including bank transfers, credit cards, and PayPal. If you have a specific payment method in mind, feel free to contact us to discuss the details.
Can I request a free sample before placing a large order?
Yes, we’re happy to provide you with free samples of our locks so you can evaluate the quality and functionality before making a larger investment. Simply [Contact Us], and we’ll arrange the sample delivery for you.
Do I need full payment before production for every order?
For sample orders, you need 100% paid before production.
For bulk orders, you just need 30% deposit and balance before shipment.
Can I get refund when products have problems?
After checking the problem products, and confirming it is caused by quality, we will refund the amount.
